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This policy explains exactly what information fe33 collects when you open an account, how that information is used, and what choices you have over it. Access to fe33 services depends on your local law and eligible regions — this policy applies to those who can lawfully use the platform.
When you create an account on fe33, we collect the information you provide directly — your contact details, login credentials and the payment method you choose to fund your wallet. Where you use Nagad or Upay to deposit, we receive a transaction reference that confirms the transfer completed; we do not store your full mobile wallet credentials on our servers. We also collect technical data your device sends automatically, such as browser type, session timestamps and the pages you open inside the lobby. This data helps us keep your account accessible across sessions, whether you return on a phone or switch to a desktop browser. We do not sell your personal information to third parties. Any data shared with payment processors — including Nagad and Upay — is limited to what those services need to complete your transaction. Retention periods apply to account and transaction records in line with our internal policy and any legal obligations that apply in your eligible region. You can request a summary of what we hold at any time by contacting our support team.
Transaction references from Nagad transfers are stored as confirmation records only.
Upay payment data is passed only to the processor and not retained in full on our platform.
Your login session data is used to keep your account active across your devices during a session.
Your registered contact information is used for account verification and support communication only.
This policy covers your account activity and the data we handle directly on fe33. It does not extend to third-party services you link to or use alongside your account. Understanding the boundary helps you know who to contact when a question arises.
All data generated when you log in, update your account details or check your wallet falls inside this policy. We control and are responsible for how that data is stored and used.
Deposits and withdrawals made through Nagad or Upay involve those payment services operating under their own privacy terms. We handle only the confirmation reference; the wallet provider handles the rest.
Game session data — titles opened, session length, results — is recorded in your account history. This data is covered by this policy and can be reviewed in your account dashboard after login.
Links or services outside fe33 — including payment apps you use to fund your wallet — operate under their own policies. We are not responsible for how those services handle your information.
You have practical choices over the information we hold. If you want to see what account data fe33 has recorded, you can request a data summary through the support channel — our team will confirm what records exist under your registered contact details. If any detail in your account profile is incorrect, the account settings page shows the fields you can update directly; for changes that require verification, our support team walks you through the steps shown in the account interface. Raising a question about how your data is used is straightforward: send your question through live chat or the contact form and we will respond to the address registered on your account. Your eligibility to exercise specific rights may vary depending on the laws that apply in your region, and we will let you know if a request falls outside what we can fulfil for your account type.
Contact support with your registered account details to ask for a summary of the data we hold on your account.
Open account settings to update fields shown there; our team assists with any change that needs identity confirmation.
Use live chat or the contact form to ask how a specific piece of your data is used — we respond to your registered contact.
If you want account data removed, submit the request through support. We will confirm what can be actioned under applicable regional law.
If a section of this policy raises a question you cannot resolve through your account settings, our support team is the direct path. Send your query through any of the routes below and reference your account so we can pull the relevant records.
Open the chat window from any page on fe33 to reach our support team directly. Mention your query is about account data or this privacy policy so it is routed correctly.
Submit a written request using the contact form in your account. Include your registered contact detail and describe the data question or correction you need.
The help section inside your account lists the steps for common privacy requests — reviewing records, correcting details and understanding what we store from your Nagad or Upay activity.
We apply access controls to limit who inside our team can view account data, and session security measures are in place to reduce the risk of unauthorised access. Cookies are used to keep your session active and to remember preferences you set in the lobby — you can adjust cookie settings through your browser at any time. Transaction records linked to Nagad or Upay deposits are kept for as long as they are needed to support your account or meet legal obligations in your region. If our data handling practices change in a way that affects you, we update this policy and the revised version is available on this page.
Cookies on fe33 manage your active session and lobby preferences. Your browser settings let you review or remove cookies at any time without closing your account.
Internal access to your account data is restricted to staff who need it to support your account or investigate a reported issue — not for general review.
Account and transaction records are held for the period needed to support your account and meet obligations in your eligible region, then removed in line with our internal retention schedule.
When this privacy policy is revised, the updated version replaces this page. Check here to see the current version; we do not separately notify every account of minor wording changes.
These are the questions we hear most often about how your data is handled on fe33. If your question is not covered here, the contact form or live chat will get you a direct answer from our support team.
We collect the contact details and credentials you enter during registration, along with technical session data your device sends automatically. If you deposit using Nagad or Upay, we receive a transaction reference — not your full wallet credentials.
We share only what is necessary. Payment processors like Nagad and Upay receive the data needed to complete your transaction. We do not sell personal information to third parties or pass it to advertisers.
Contact our support team through live chat or the contact form and ask for a data summary. Reference your registered contact detail so we can locate your account records and respond accurately.
Yes. Open your account settings page to update fields shown there directly. For changes that need identity confirmation — such as your registered contact detail — our support team will walk you through the verification steps shown in the account interface.
Records are kept for as long as your account is active and for any additional period required by legal obligations in your eligible region. Once that period ends, data is removed in line with our internal retention schedule.
Yes. The policy covers all access to your fe33 account — whether through a mobile browser or desktop. Your session data and account records are handled the same way regardless of which device you use. Eligibility to access the platform depends on your local law and eligible region.